This document governs the privacy terms of our website, located at https://abk.dev.mttr.com.au, and the tools we provide you (the "Website" or the "Service").

Your privacy is important to us

Matter Solutions will not pass your contact details or any other data about your activities onto any third party.

Enquiries

When you complete an enquiry form your details are kept securely and will be allocated to a member of staff who will contact you. This contact will be in accordance with your request or requests.

Newsletter

We also honour unsubscribe requests promptly and include unsubscribe links in all emails we send out. If at any time you wish to unsubscribe please click one of these links.

Website tracking

The Matter Solutions website uses various tracking methods to monitor and improve your visit and therefore gathers information about your visit, not limited to, the method and source of your arrival activities on the website, forms completed and pages visited. We use this website to assess our website's suitability and continually improve it for you and other visitors. NB. This tracking may involve cookies.

Client extranet

As a customer of Matter Solutions you may be given access to private, client-only, areas of the website. The data you submit here is kept securely and is deemed to be private and confidential. We collect data about your visit, including "website tracking", logins, the details you submit in your profile are kept on file.

Definitions

  • Personal Data: Data about a living individual who can be identified from those data.
  • Usage Data: Data collected automatically either generated by the use of the Service or from the Service infrastructure itself.
  • Cookies: Small pieces of data stored on a User's device.
  • Data Controller: A natural or legal person who determines the purposes for which and the manner in which any personal data are processed.
  • Data Processors (or Service Providers): Any natural or legal person who processes the data on behalf of the Data Controller.
  • Data Subject: Any living individual who is the subject of Personal Data.
  • User: The individual using our Service.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include email address, name, address, cookies and usage data. You may opt out of receiving any communications from us by following the unsubscribe link in any email we send.

Usage Data

We may also collect information about how the Service is accessed and used, including your computer's IP address, browser type, pages visited, time and date of visit, time spent on pages, and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our Service. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

Use of Data

We use collected data to:

  • Provide and maintain our Service
  • Notify you about changes to our Service
  • Provide customer support
  • Gather analysis to improve our Service
  • Monitor usage of our Service
  • Detect, prevent and address technical issues

Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to comply with legal obligations, resolve disputes, and enforce our agreements.

Security of Data

The security of your data is important to us, but no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your Personal Data.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights including the right to access, update, delete, rectify, object to processing, and request restriction of your personal information. Contact us to exercise these rights.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective when posted.

Contact Us

If you have any questions about this Privacy Policy, please contact us.